Bradly Zavakos is a strategy-focused product designer in Atlanta, GA.
Currently I’m a Staff Product Designer at ServiceNow and previously worked at Salesforce, Cars.com, and Sears.com. I work alongside partner teams in research, development, product management, data-and-analytics and more to understand problems and approach them with a systems-focused strategic lens.
Selected Work
SERVICENOW
Crafting a unified, AI-supported product experience
Aligning disparate organizations and cross-functional leaders on a unified customer experience founded by research and framework thinking.
SERVICENOW
In-sandbox AI coaching for hands-on simulations
Modernized legacy simulations and introduced in-sandbox AI coaching to improve learner engagement and concept understanding across educational materials.
SALESFORCE
Testing and creating the future of Marketing Cloud
Leading discovery research and early experience modeling helping align Marketing Cloud Engagement, Marketing Cloud Next, and adjacent organizations on a shared direction for B2C customers.
SALESFORCE
Planning and executing a migration strategy for b2b marketing
Defining a migration strategy and experience model to guide B2B customers to next-gen marketing without breaking legacy workflows.
SERVICENOW
AI-powered coaching
Bridging product, sales, and design to deliver a vision paving the way towards a personalized, AI-powered, internal ServiceNow sales team empowered by learning and real-time coaching.
SALESFORCE
Establishing design ops & processes
Establishing a lightweight, repeatable sprint planning system enabling the first sustained UX adoption in Marketing Cloud, and influencing org.